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Vic Clesceri

๐—˜๐—ณ๐—ณ๐—ฒ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ค๐˜‚๐—ฒ๐˜€๐˜๐—ถ๐—ผ๐—ป๐—ถ๐—ป๐—ด ๐—ง๐—ฒ๐—ฐ๐—ต๐—ป๐—ถ๐—พ๐˜‚๐—ฒ๐˜€ ๐—ถ๐—ป ๐—ข๐—— & ๐—œ๐—ป๐˜๐—ฒ๐—ฟ๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผ๐—ป๐—ฎ๐—น ๐—–๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€

Updated: Jul 8

๐—Ÿ๐—”๐—”๐—ฅ๐—– stands for Listen, Acknowledge, Assess, Respond, and Confirm. It is often used in handling objections but can be adapted for OD and interpersonal communication to ensure that conversations are productive and understanding is achieved.


โ–ถ Listen: Listen to what the other person is saying without interrupting. This shows respect and helps you fully understand their point of view.


โ–ถ Acknowledge: Show that you have heard and understood their concerns or points. This can be done through verbal affirmations or paraphrasing.


โ–ถ Assess: Analyze the information you received to understand the underlying issues or emotions.


โ–ถ Respond: Provide a thoughtful response based on your assessment. This should address the concerns or points raised by the other person.


โ–ถ Confirm: Ensure that the other person feels their concerns have been addressed and understood. This can be done by summarizing the conversation and asking for confirmation.


๐—ฆ๐—ฃ๐—œ๐—ก stands for Situation, Problem, Implication, and Need-Payoff. This technique is often used in sales to understand customer needs but can be adapted to OD and interpersonal relationships to understand better and address concerns.


๐Ÿ”นSituation: Ask questions to understand the current situation or context of the other person.


๐Ÿ”นProblem: Identify any problems or challenges they are facing through your questions.


๐Ÿ”นImplication: Understand the implications or consequences of these problems.


๐Ÿ”นNeed-Payoff: Discuss the needs and how addressing these can provide positive outcomes.


๐ถ๐‘œ๐‘š๐‘๐‘–๐‘›๐‘–๐‘›๐‘” ๐‘กโ„Ž๐‘’๐‘ ๐‘’ ๐‘ก๐‘ค๐‘œ ๐‘ก๐‘’๐‘โ„Ž๐‘›๐‘–๐‘ž๐‘ข๐‘’๐‘  ๐‘๐‘Ž๐‘› ๐‘๐‘’ ๐‘๐‘œ๐‘ค๐‘’๐‘Ÿ๐‘“๐‘ข๐‘™. ๐‘Œ๐‘œ๐‘ข ๐‘๐‘Ž๐‘› ๐‘ข๐‘ ๐‘’ ๐‘†๐‘ƒ๐ผ๐‘ ๐‘ก๐‘œ ๐‘’๐‘ฅ๐‘๐‘™๐‘œ๐‘Ÿ๐‘’ ๐‘Ž๐‘›๐‘‘ ๐‘ข๐‘›๐‘‘๐‘’๐‘Ÿ๐‘ ๐‘ก๐‘Ž๐‘›๐‘‘ ๐‘กโ„Ž๐‘’ ๐‘ ๐‘–๐‘ก๐‘ข๐‘Ž๐‘ก๐‘–๐‘œ๐‘› ๐‘Ž๐‘›๐‘‘ ๐‘–๐‘ ๐‘ ๐‘ข๐‘’๐‘  ๐‘Ž๐‘ก โ„Ž๐‘Ž๐‘›๐‘‘, ๐‘กโ„Ž๐‘’๐‘› ๐‘Ž๐‘๐‘๐‘™๐‘ฆ ๐ฟ๐ด๐ด๐‘…๐ถ ๐‘ก๐‘œ ๐‘Ž๐‘‘๐‘‘๐‘Ÿ๐‘’๐‘ ๐‘  ๐‘Ž๐‘›๐‘‘ ๐‘Ÿ๐‘’๐‘ ๐‘œ๐‘™๐‘ฃ๐‘’ ๐‘กโ„Ž๐‘’๐‘š ๐‘’๐‘“๐‘“๐‘’๐‘๐‘ก๐‘–๐‘ฃ๐‘’๐‘™๐‘ฆ.


๐Ÿ”นSituation (SPIN): "Can you explain what the recent changes are and how they have impacted your daily tasks?"


๐Ÿ”นProblem (SPIN): "What specific issues have these changes caused for you?"


๐Ÿ”นImplication (SPIN): "How do these issues affect your overall performance and the projectโ€™s progress?"


๐Ÿ”นNeed-Payoff (SPIN): "What changes would you like to see to help improve the situation?"


๐‘‡โ„Ž๐‘’๐‘›, ๐‘ข๐‘ ๐‘’ ๐ฟ๐ด๐ด๐‘…๐ถ ๐‘ก๐‘œ โ„Ž๐‘Ž๐‘›๐‘‘๐‘™๐‘’ ๐‘กโ„Ž๐‘’ ๐‘๐‘œ๐‘›๐‘ฃ๐‘’๐‘Ÿ๐‘ ๐‘Ž๐‘ก๐‘–๐‘œ๐‘› ๐‘“๐‘Ÿ๐‘œ๐‘š ๐‘กโ„Ž๐‘’๐‘Ÿ๐‘’:


โ–ถ Listen (LAARC): "I understand you're facing these issues. Tell me more about your experience."


โ–ถ (LAARC): "I see that the sudden changes have created some significant challenges for you."


โ–ถ Assess (LAARC): (Internally assessing) The main concerns are about the unexpected changes and their impact on performance.


โ–ถ Respond (LAARC): "Let's discuss how we can address these changes to better support your work."


โ–ถ Confirm (LAARC): "Does this approach sound good to you? Is there anything else you'd like to add?"

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